Have you ever visited your Shopify store and come across a page that displays “500 internal server error”? It’s frustrating, right? This error message can be caused by many different factors, from faulty apps to coding problems. If left unaddressed, it can negatively affect your customers’ experience and even damage your reputation as an online retailer. Fortunately, troubleshooting and fixing this problem is not rocket science. In this blog post, we will guide you through the steps to troubleshoot and fix 500 internal server errors on your Shopify store like a pro!

What is the 500 internal server error?

The 500 internal server error is a common issue that occurs when your server can’t display the requested web page. It’s not specific to Shopify stores, as it can happen on any website hosted on the internet.

This error message usually indicates some kind of problem with your server or website code. It could be caused by issues with your Shopify apps, an outdated theme, or even changes you’ve made to your store’s backend.

When this problem arises, it means that something has gone wrong within the server itself and it is unable to render a proper response for clients. This leaves visitors stranded without access to the content they’re trying to see.

In essence, this HTTP status code suggests there is an issue with the communication between servers when attempting to fulfill a request from one client device/server while reaching another application program interface (API).

The good news is that fixing 500 internal server errors doesn’t require specialized technical knowledge once you understand what causes them in most cases.

Why does this error occur on Shopify stores?

The 500 internal server error is a common issue that can occur on Shopify stores. There are several reasons why this error may appear, making it important to troubleshoot and fix the problem as soon as possible.

One reason for this error is an overloaded or busy server. When too many requests are sent to the server at once, it may struggle to handle them all, resulting in the 500 internal server error.

Another potential cause could be issues with third-party apps or plugins installed on your Shopify store. These add-ons can sometimes conflict with each other or with the platform itself, leading to errors like the 500 internal server error.

Problems with code or scripts used on your website can also trigger this type of error. If there’s an issue within your site’s codebase, certain pages or features may not work correctly, causing a range of errors including the 500 internal server error.

It’s essential to identify what’s causing this issue so you can take appropriate steps towards fixing it and preventing future occurrences of similar problems.

How to troubleshoot and fix the error

If you are experiencing the dreaded 500 internal server error on your Shopify store, don’t panic! There are several steps you can take to troubleshoot and fix this issue.

Firstly, it’s important to identify whether the error is occurring site-wide or just on specific pages. If it’s only happening on certain pages, try removing any recently added apps or code snippets that may be causing conflicts. Alternatively, if the error is site-wide, check for any recent changes made to your theme or settings.

If none of these solutions work, try clearing your browser cache and cookies before attempting to log in again. It’s also a good idea to contact Shopify support for further assistance as they may be able to provide additional troubleshooting steps tailored specifically to your store.

Don’t forget about regular maintenance tasks such as keeping all themes and apps up-to-date and monitoring for broken links or outdated content.

By following these steps and staying proactive with maintenance tasks, you can keep your Shopify store running smoothly without encountering pesky 500 internal server errors.


Encountering a 500 internal server error on your Shopify store can be frustrating. However, with the troubleshooting steps outlined above, you should be able to identify and fix the issue causing this error.

Remember to check your server logs for specific error messages and contact Shopify support if needed. Additionally, regularly updating your themes and apps, as well as optimizing images and reducing unnecessary code can help prevent future occurrences of this error.

By taking these proactive measures, you can ensure that your customers have a seamless shopping experience on your Shopify store without any interruptions caused by the 500 internal server error.

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